Privacy Policy for Nkeanyi App
Effective Date: 29/01/2025
- Introduction
Welcome to Nkeanyi App (“the App”), developed and operated by APL Electric (“we,” “us,” or “our”). APL Electric is located at Suite 300, Aba Power Plaza, No. 2 Geometric Power Road, Osisioma-Aba, Abia State. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Nkeanyi App. By using the App, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect the following types of information to provide and improve our services:
2.1 Personal Information
- Full name
- Contact information (email address, phone number)
- Address and location details
- Wallet information (e.g., wallet balance, transaction history)
- Payment details (e.g., bank account information, card details)
- Electricity account details (e.g., meter number, billing history)
2.2 Non-Personal Information
- Device information (e.g., device type, operating system)
- Usage data (e.g., app interactions, features used)
- Log data (e.g., IP address, access times)
- How We Use Your Information
We use your information for the following purposes:
- To create and manage your wallet and account.
- To process payments for electricity bills and wallet funding.
- To provide customer support and resolve complaints.
- To send notifications about your account, transactions, and updates.
- To improve the App’s functionality and user experience.
- To comply with legal and regulatory requirements.
- How We Share Your Information
We may share your information with third parties in the following circumstances:
- Payment Processors: We share payment details with VFD and Hydrogen (Switch Agent of Access Bank Nigeria) to process wallet funding and bill payments.
- Service Providers: We may share information with third-party service providers who assist us in operating the App (e.g., hosting, analytics).
- Legal Compliance: We may disclose information if required by law or to protect our rights and interests.
We do not sell or rent your personal information to third parties.
- Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights
You have the following rights regarding your personal information:
– Access: You can request a copy of the personal information we hold about you.
– Correction: You can update or correct your information through the App or by contacting us.
– Deletion: You can request the deletion of your account and personal information, subject to legal obligations.
– Opt-Out: You can opt out of receiving notifications or marketing communications.
To exercise these rights, please contact us at [Insert Contact Information].
- Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
- Children’s Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the App, and the effective date will be updated. Your continued use of the App after changes constitutes acceptance of the updated policy.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
APL Electric
Suite 300, Aba Power Plaza,
No. 2 Geometric Power Road,
Osisioma-Aba, Abia State.
Email: customercare@abapower.com
Phone: 07001238280
- Consent
By using the Nkeanyi App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Thank you for trusting APL Electric and the Nkeanyi App.